Welcome to WHOOP! We are thrilled to have you as part of our community and excited to help you optimize your performance. Please follow these steps to make sure your WHOOP strap is set up correctly, worn properly, charged, and collecting data.
1. DOWNLOAD THE APP & FOLLOW GUIDED INSTRUCTIONS
Download the WHOOP app. Follow the instructions in the app to set up and pair your strap with your phone.
2. SET UP YOUR STRAP
OPEN THE CLASP
Open the clasp by lifting the metal bar at the end of the band with the word ‘WHOOP’ written across it. The first few times opening this clasp can be a bit stiff. Do not be afraid to use some muscle when opening. We recommend placing two fingers under the hook and using these two fingers to pry open the clasp. The tightness of the clasp is built to take on the roughness of any activity. Once the clasp is open, slide the strap onto your wrist and close the clasp to gauge fit.
CLOSE CLASP ON TOP OF WRIST
The WHOOP Strap should be placed on the wrist, about 1 centimeter up your arm (toward your elbow) and the bone of your wrist.
To ensure optimal signal quality, follow these steps.
ADJUST STRAP UNTIL SNUG
The strap should sit snug and tight on the wrist when the clasp is closed. To adjust the size, pull on the end of the band that is looped through the sensor. It’s easiest to adjust when the clasp is open and the strap is off the wrist. Continue to adjust the band until the strap sits comfortably tight on the wrist when the strap is closed. It should be challenging to fit a finger underneath your WHOOP strap when it is on your wrist and appropriately snug.
Sometimes the clasp itself can come a bit loose after taking your WHOOP strap on and off. If the clasp comes loose, unhook the prongs on the clasp, lightly pinch the prongs together, then reattach the clasp. This should result in immediate tightness of the clasp.
3. CHARGE YOUR STRAP
CHARGE THE BATTERY PACK
The battery pack and charging cable can be found in your WHOOP packaging. To charge the battery pack, connect it to the charging cable and plug the cable into a USB outlet. A red light on the battery pack indicates that it’s charging. The light will change from red to green when the battery pack is fully charged.
Please note that while the WHOOP strap is waterproof, the battery pack is not and should not be exposed to water.
SLIDE BATTERY PACK ON TOP OF STRAP
The WHOOP strap charges without ever having to be removed from your wrist.
Remove the charged battery pack from the charging cable and slide it on top of the WHOOP strap on your wrist. The ‘WHOOP’ logo on the battery pack should slide into place to cover the ‘WHOOP’ logo on the strap. The set of three lights on the Battery Pack will light up when it’s properly secured to the strap. Your WHOOP strap is now charging.
CHECK THE STRAP’S BATTERY LEVEL
You can check the battery level of the strap at any time by double-tapping the top of the strap. This can be done whether the battery pack is on or off the strap. The three lights on the strap and the three lights on the battery pack both represent the strap’s battery level. The strap is fully charged and the battery pack can be removed when a double-tap displays 3 solid white lights. You can also view your strap’s battery level in the Overview pillar in the mobile app.
4. COLLECT DATA
As long as your strap is charged and on your wrist, it is collecting data. In order to ensure that your data is syncing from the WHOOP strap to your mobile device, check the status box at the bottom of the Overview pillar in the mobile app. If everything is connected properly, there should be green check marks between the strap, phone and cloud icons.