Welcome to WHOOP! We are thrilled to have you as part of our community and excited to help you optimize your performance. Let's run through the steps below to make sure your WHOOP Strap is set up correctly, worn properly, charged, and ready to collect data!
1. DOWNLOAD THE APP & FOLLOW GUIDED INSTRUCTIONS
2. LOGGING IN FOR THE FIRST TIME
Log into the app using the email address and password selected when checking out.
Upon purchasing the WHOOP Strap, you should have created a login using an email address and password upon checking out. It is important to use that same email address and password when logging into the app.
*If you were gifted the WHOOP Strap:
1. Open the WHOOP app to begin creating your account.
2. Select Create Account.
3. CONNECTING YOUR WHOOP STRAP
Open the clasp. When opening the clasp for the first few times, it may be a bit stiff. Don't be afraid to use some muscle when opening! We recommend placing two fingers under the hook and using these two fingers to pry open the clasp. The tightness of the clasp is built to withstand the roughness of any activity.
*For more help with the clasp, check out the video below under "Opening (and Closing) the Clasp."
- The serial number can be found on the top of the sensor after opening the clasp.
- In the app, select the WHOOP serial number that matches the one on the top of the sensor.
- Select “Connect” to confirm the pairing.
Your WHOOP Strap 3.0 will then pair with your device and you’re ready to put on your WHOOP!
*Note: The WHOOP Strap 3.0 uses Bluetooth Low Energy. In order to avoid delays in data processing, leave the WHOOP app open and running in the background of your phone. Check out our connection section for more tips and tricks about connectivity.
4. PUTTING ON YOUR WHOOP STRAP 3.0
You can follow along with the instructions in the app as well as the extra tips given below.
OPENING (AND CLOSING) THE CLASP
We discussed previously how to open the clasp. For an additional visual, please watch the video below.
If the clasp is not already open, please do so now.
With the clasp open, slide the Strap onto your wrist and close the clasp to gauge fit.
For the most accurate readings, we suggest placing the WHOOP Strap on your non-dominant wrist at least 1 inch away from your wrist bone in the direction of your elbow. The best way to judge this would be to place one to two fingers above your wrist bone (towards your elbow) and place the sensor above that spot. The sensor and clasp should sit on top of your wrist with the “WHOOP” logo facing you.
ADJUST THE STRAP
The Strap should sit snug and tight on the wrist when the clasp is closed. It should be challenging to fit a finger underneath the sensor.
To adjust the size, open the clasp, and remove the Strap from your wrist. Adjust the band as shown in the video below.
*Note: The band should be threaded over and down through the inner slot, then back up through the outer slot. This allows the housing to sit closer to the surface of your skin and ensures that the sensors can make solid contact.
5. CHARGING YOUR WHOOP STRAP
DOUBLE TAP THE STRAP
You can check the battery level of the Strap at any time by double-tapping the top of the Strap. Check out this article to learn more about the Strap LEDs.
You can also view your Strap’s battery level in the Overview screen in the mobile app.
CHARGING THE STRAP
The WHOOP Strap has a battery life of 4-5 days. Additionally, the Strap charges without ever having to be removed from your body!
To charge the Strap, slide a fully charged battery pack* onto the WHOOP Strap. The ‘WHOOP’ logo on the battery pack should align to cover the ‘WHOOP’ logo on the Strap.
When properly aligned, LEDs on the battery pack will illuminate to indicate the current charge level of the Strap. Your WHOOP Strap is now charging! A full charge will take about 60-90 minutes to charge completely.
You can also check to see if your Battery Pack is charging the Strap within the app by checking to see if a thunderbolt appears next to the battery life in the Overview screen in the mobile app.
*Charging the Battery Pack: The battery pack and USB charging cable can be found in your WHOOP packaging. To charge the battery pack, connect it to the USB charging cable and plug the cable into a USB outlet. A red light on the battery pack indicates that it's charging. The light will change from red to green when the battery pack is fully charged (about 60-90 minutes).
KEEP IN MIND...
Your Strap is waterproof, but your Battery Pack is not. Do not wear your Battery Pack into the water or place it on a wet Strap.
To continue on to setting up your profile, select the “Let’s Go” button.
6. SETTING UP YOUR PROFILE
The next step will be setting up your profile.
Once you have filled out your profile information, select “Let’s Go.”
*If you were gifted the Strap, you may be asked for payment information. All memberships roll into a month-to-month plan at the end of the selected commitment period. For this reason, we'll need an active payment method on file.
7. THREE PILLARS OF PERFORMANCE
Next, you will see a short, interactive tutorial covering the 3 pillars of performance: Strain, Recovery, and Sleep. By selecting “Got It,” you will now be able to access your app.
In order to ensure that your data is syncing from the WHOOP Strap to your mobile device, check the status box at the bottom of the Overview screen in the app. If everything is connected properly, there should be two green checkmarks between the Strap, phone, and cloud icons.
If you would like to double-check to make sure your heart rate (HR) data is being collected, you can view your live HR by opening the menu and selecting “Strap Settings", which will take you to the below screen:
From here, you are ready to start learning about all of the features WHOOP has to offer. Check out this article about what to expect in your first 30 days as a member of WHOOP!