Fixing a failed membership charge

 

Overview: Failed membership charges are most often due to an invalid payment method on file.

NOTE: Members will be notified automatically by our payment processing system once their payment has failed. 

 

To change/update your payment method, follow the steps below: 

  1. Go to app.whoop.com 
  2. Go to the Membership section. 
  3. Under Payment, select Update.
  4. From there, enter: your new card number, expiration date, CVC (security code), and card zip code in the section provided. 

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Related articles: Updating Payment Information

 

My Payment Method is accurate, why am I still getting a failed charge? 

If your payment method information is accurate/up-to-date, we recommend contacting your credit card company (or bank) to find out the reason for the failed charge. 

  • Our third party integration does "smart retries", or a variable number of recharge attempts.
  • The average number of recharge attempts is up to 4 times (this number MAY vary) within 2 weeks. 
  • After 2 weeks, if the charge still fails, your subscription will be auto-canceled.

Reactivating a (canceled) Membership

To reactivate your membership, you will only be charged $30 for the current month of the billing cycle. You don't have to worry about being charged for any "past due" balances, or the time you took off in between. 

 

 

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