How do I fix a failed membership charge?

Failed membership charges are most often due to an invalid payment method on file. To fix, go to and click on Membership in the menu. Ensure your payment method information is accurate – if it’s not, update it to a valid card.

If your payment method information is accurate, please contact your bank to find out the reason for the failed charge. We will attempt to charge the payment method on file 3 times (over 7 days) before auto-canceling your account, giving you time to fix any issues.

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