If you are connecting a strap that has already been paired to another device, you’ll need to put the Strap in “pairing mode” in order to connect. This may occur if you’re connecting your strap to a new phone, or if you’re inheriting a strap that had been used previously by someone else.
To put your strap in Pairing Mode, perform the following steps:
- Take your strap off your wrist and wait for the lights on the underside of the strap to turn off – the strap will not go into pairing mode if it detects skin contact. Setting the WHOOP strap on a table or other surface is recommended.
- Tap the top of the strap repeatedly until the Pairing Mode light sequence starts. The WHOOP strap will be in pairing mode when the white LEDs light up one at a time in sequence.
Note: While you’re tapping the strap, the battery level indicator lights will display. That’s OK – just keep tapping until you get into pairing mode.
Once the WHOOP strap is in pairing mode, you can connect the strap in Bluetooth settings on your mobile device. The strap will remain in pairing mode until the strap is successfully paired or for 3 minutes, after which the light sequence will stop, and you will need to re-initiate pairing mode.