WHOOP Strap 3.0 Bluetooth Low Energy Troubeshooting

WHOOP Strap 3.0 Bluetooth Low Energy Tips and Tricks

Re-pairing a WHOOP Strap 3.0: 

If you lose connection to your 3.0 or feel like you have ensured the preceding conditions are met but are still having a Bluetooth issue, the best thing to do is reconnect your 3.0 to the phone. Just like most other technologies, sometimes the easiest and best solution is to “turn it on and off.” To do this:

1. In the WHOOP App, go to Strap Settings -> Advanced Settings -> Unpair Strap
2. On iOS (out of the WHOOP App), go to your iPhone Settings -> Bluetooth → Tap on your WHOOP Strap → “Forget This Device" (In our experience, you may have to do this step twice. You can confirm this worked when you no longer see your WHOOP Strap in the "My Devices" section).
3. For good measure, restart your iPhone.
4. Take the Strap off of your wrist and make sure off-wrist mode is activated (the green LEDs on the bottom turn off). Tap the Strap repeatedly in order to put the Strap in pairing mode (you'll see the white lights chasing up and down the Strap).
5. In the WHOOP App, go to Strap Settings -> Pair with a Whoop Strap -> Select your Strap number and tap on it. An additional dialog box will appear asking you to confirm pairing to this device. Click yes and now you should be paired.

 

Strap 2.0 Connections with the New WHOOP App for iOS

To reconnect a 2.0 with the new WHOOP App (v2.0.0 and greater), please follow these steps:

1. Make sure to update your app to at least v2.0.2 from the app store.
2. Go to the Bluetooth settings on your iPhone and Forget Device on the WHOOP Strap. Confirm it no longer appears in the list of "My Devices" in the Bluetooth Settings.
3. For good measure, restart your iPhone.
4. Now, go to the WHOOP App. In the menu, go to Strap Settings → Pair with a WHOOP Strap → Need Help? in blue text on the bottom of the screen. Choose Pairing a WHOOP Strap 2.0. Give it about 5 seconds. The phone has stopped looking for Gen 3s and enabled the different Bluetooth version for Gen 2 (you won't notice anything, but it's working in the background!)
5. Now, go to your BT settings on your iPhone by minimizing the WHOOP App (make sure not to kill or "swipe up" on the WHOOP App at this stage). Tap the Strap repeatedly while it's off your wrist to enable pairing mode (you'll see the white lights chasing up and down the Strap). The Strap should appear in the list of "Other Devices." Click it and confirm it goes to the "My Devices" section and says Connected.
6. Re-open the WHOOP App. The screen should notify you that a Strap has been connected after about 5-10 seconds.

 

 

 

 

 

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