Frequent Android Disconnects - WHOOP Strap 3.0 Troubleshooting

 

Data lag and intermittent connectivity issues are caused in part by the Android system settings on your phone. For any device you are using, please begin by making sure Airplane mode is toggled OFF and your Bluetooth settings are on. In order to optimize the connectivity or if you are having issues staying connected, please try the following:

 

LG

There are four distinct settings a user can change to improve issues around data lag:

  1. Battery saver - Try disabling this if it is enabled
  2. Adaptive battery - Try disabling this if it is enabled
  3. Background restrictions - Toggle the WHOOP app off if it is enabled
  4. Power saving exclusions - Enable the WHOOP app if is disabled

 

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OnePlus

There are four distinct settings a user can change to improve issues around data lag:

  1. Battery Saver - Try disabling this if it is enabled
  2. Advanced / Deep optimization - Try disabling this if it is enabled
  3. Advanced / Sleep standby optimization - Try disabling this if it is enabled
  4. Battery Optimization - In the WHOOP app settings, select 'Don't optimize'
  5. Background Restriction - Try removing this restriction if it is enabled

 

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Samsung

There are three settings a user can change to improve issues around data lag:

  1. In the WHOOP application settings, enable 'Allow background data usage' and 'Allow app while Data saver on'
  2. In the 'Optimize battery usage' system settings, disable the WHOOP app.
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Google Pixel & Motorola

There are three settings a user can change to improve issues around data lag:

  1. In the system settings under 'Battery optimization', select the WHOOP app, then select 'Don't optimize'
  2. In the WHOOP app settings, enable 'Background data' and 'Unrestricted data usage'
  3. In the system settings under 'Battery Saver', disable 'Turn on automatically' and select 'Turn off now'

 

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Huawei

There are 6 settings a user can change to improve issues around data lag for the Huawei: 

  1. In the system settings under 'Battery', select the 'Power saving mode' off, 'Ultra power saving mode' off
  2. In the system settings under 'Battery', select, 'More Battery Settings' and allow the device to stay connected when the device sleeps
  3. In the system settings under 'Apps' > WHOOP > 'Power usage details" > 'App launch' > toggle all on
  4. In the system settings under 'Apps' > WHOOP > 'Data usage' > enable 'Mobile data', 'Wi-fi', and 'Background data'
  5. In the system settings under 'Data saver', toggle the WHOOP app on to allow unrestricted data access when data saver mode is on
  6. In the system settings under 'Wireless & Networks' > 'Data usage' > 'Smart data saver' off
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