The WHOOP Strap 3.0 utilizes Bluetooth Low Energy (BLE) to connect to your mobile phone. With this technology, all pairing must take place inside the WHOOP App on both Android and iOS. Pairing the WHOOP Strap through the phone's settings may cause the WHOOP Strap not to appear in the app or lead to other errors. During this pairing process, please make sure your iOS device is not in low power mode.
Note: A key difference between Strap 2.0 and Strap 3.0 is the use of BLE. Strap 2.0 should be paired directly within the Bluetooth settings on your mobile device.
iOS - Re-pairing a WHOOP Strap 3.0
Below are the steps to place your phone and app into the proper state to successfully pair or re-pair your 3.0 strap:
- Force close the WHOOP app.
- In the iOS device settings (outside of the WHOOP App), select "Bluetooth." If your device is found under "My Devices," select the icon next to your WHOOP Strap ID and then select “Forget This Device." (In our experience, you may have to do this step twice. You can confirm this worked when you no longer see your WHOOP Strap in the "My Devices" section).
- Restart your iPhone.
- Once the phone is back on, remove the Strap from your wrist and place it in pairing mode.
To activate pairing mode, wait until the green sensor LEDs on the underside of the Strap turn off. This green sensor must remain off while activating pairing mode. Then tap the top of the sensor firmly and repeatedly until one white LED strobes back and forth on the side of the Strap as seen in the image below.
*Note: While you’re tapping the Strap, the battery level indicator lights will display. That’s OK - just keep tapping until you get into pairing mode. The Strap will remain in pairing mode until the strap is successfully paired or for 3 minutes, after which the light sequence will stop, and you will need to re-initiate pairing mode if you are still unable to connect.
- Go directly into the WHOOP App, open the menu, and navigate to "Strap Settings > Pair with a WHOOP Strap > Select your Strap ID > Connect." An additional dialog box will appear asking you to confirm pairing to this device. After selecting "yes," your device should now be paired.
*Note: if you do not have the ability to unpair the Strap from the app (as seen in the video), please move onto the next step.