WHOOP Warranty Policy

WHOOP warrants that your WHOOP Strap is free from defects in materials or workmanship for a period of one (1) year from the date of your first use of the WHOOP Strap, as described above (“Warranty Period”) (the “Limited Warranty”).  If your WHOOP Strap is defective during the Warranty Period, WHOOP will replace your WHOOP Strap, subject to the conditions below, at  no additional charge.  WHOOP is not responsible to repair or replace your WHOOP Strap if you violate this Limited Warranty.  This Limited Warranty is non-transferable.  Any Limited Warranty replacement WHOOP Strap shall be warranted under the original Warranty Period for the remainder of that period or for thirty (30) days, whichever is longer, or for any period as required by applicable law.

 

To be eligible for the one (1) year warranty, you must:

– Have an active Subscription with no outstanding balance or any unpaid fees;

– Have a valid Payment Method on file should a restocking fee be charged (as WHOOP is currently unable to process Payment Methods over the telephone);

– Be the original owner of the WHOOP Strap, meaning that the WHOOP Strap being replaced was the one originally paired with the Account associated with that WHOOP Strap.

This Limited Warranty does not cover:

– Lost WHOOP Strap(s)

– Damage or failure through misuse or malfunction, normal wear and tear, improper or negligent use, improper or abnormal use, or any use contrary to instructions provided by WHOOP

– Damage or failure due to accident, acts of God, unauthorized commercial use, abuse, neglect, theft, unusual atmospheric conditions

– Cosmetic damage

– Any unauthorized modification to the product

– Attempted repair by unauthorized persons or with any parts not originally intended for or compatible with the WHOOP Strap

– Any alteration of the factory model name and/or serial number

This Limited Warranty gives the purchaser specific legal rights, you may also have other rights which vary from state to state that may result in the change of this warranty.

 

Warranty Replacement Procedure:

To request a warranty replacement, you must contact WHOOP Support at support@whoop.com, at which point WHOOP shall send you a replacement WHOOP Strap as well as a return shipping label for the defective WHOOP Strap.

If you do not return the defective WHOOP Strap within thirty (30) days of receiving the return shipping label, WHOOP shall have the right to charge you a $100 restocking fee for the unreturned WHOOP Strap. WHOOP reserves the right to charge you the $100 restocking fee if you do not return the WHOOP Strap as described above, you cancel your Subscription or remove your Payment Method.

THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY GIVEN BY WHOOP AND SUPERSEDES ANY PRIOR, CONTRARY OR ADDITIONAL REPRESENTATIONS.  WHOOP SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND. ANY AND ALL EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE ARE DISCLAIMED EXCEPT TO THE EXTENT PROHIBITED BY LAW. IN SUCH EVENT, SUCH WARRANTY IS LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE.  THIS EXCLUSION APPLIES EVEN IF THIS WARRANTY FAILS OF ITS ESSENTIAL PURPOSES.

This Limited Warranty shall be governed by the laws of the Commonwealth of Massachusetts, USA, excluding the Commonwealth’s conflicts of laws principles.

 

Non-Warranty Replacement:

You may request to replace your WHOOP Strap that has fallen outside of the Limited Warranty (“Non-Warranty Replacement”) for a $120 restocking fee.

To be eligible for the Non-Warranty Replacement, you must:

– Have an active Subscription with no outstanding balance or any unpaid fees;

– Have a valid Payment Method on file to charge the restocking fee (as WHOOP is currently unable to process Payment Methods over the telephone);

To request a Non-Warranty Replacement, you can do so by logging into your Account page and going to the Lost Strap page in your Account’s Membership section.  You will be prompted to enter your shipping address and information. The restocking fee will be charged to your Payment Method on file; should you not have a valid Payment Method on file, you will be prompted to enter one.  Once the order is processed and your Account has been charged the restocking fee, your replacement WHOOP Strap will be shipped to you.  If applicable, our Support team may be able to issue you a credit for a portion of the time you will be unable to utilize the Services.

Battery Pack Limited Warranty:

The Battery Pack is subject to the same Limited Warranty as the WHOOP Strap and is subject to all of the terms, conditions and procedures described above.

Non-Warranty Battery Pack Replacement:

To replace a Battery Pack that falls outside of the Limited Warranty, you may purchase a replacement by visiting the online WHOOP Store.

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