3.0 Battery Pack Troubleshooting

Step 1: Open the WHOOP app and note the current battery level of your WHOOP.

Step 2Plug the battery pack into the charger. Make sure a red or green LED turns on. 

Note: If no LEDs illuminate on the battery pack, make sure the orientation is correctly aligned, as shown in the below image. You can also try a different charger, cable, or power outlet.

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Step 3: Remove your WHOOP from your wrist and attach the battery pack to it to charge (which is still plugged into the USB charging cable).

Step 4: Wait 30-45 minutes.

Step 5: Remove the battery pack and place your WHOOP back on your wrist.

Step 6: Open the WHOOP app and check the current battery level of your WHOOP.

 
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