Note: the following troubleshooting steps are best performed when instructed to do so by Membership Services. If you are currently running into an issue, please reach out to us!


Step 1: Open the WHOOP app and note the current battery level of the Strap


Step 2: Attach the battery pack to the USB charging cable and ensure either a green OR red LED appears on the battery pack


Step 3: Remove the Strap from your wrist and attach it to the battery pack (which is still plugged into the USB charging cable)


Step 4: Wait 30-45 minutes


Step 5: Remove the battery pack from the Strap and place the Strap back on-wrist


Step 6: Open the WHOOP app and check the current battery level

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