WHOOP 4.0 Battery Pack Firmware Updater [Beta]

Thank you for participating in the WHOOP 4.0 Battery Pack Firmware Updater beta test! As this feature is still in beta, WHOOP welcomes your feedback. Please feel free to provide any feedback to the Membership Services representative you are currently working with. 

The instructions below will guide you through the process of updating the firmware on your WHOOP 4.0 battery pack. This will provide you with the most up-to-date experience. 

IN THIS ARTICLE


Getting started

To update your battery pack, you will need: 

  • A laptop or desktop computer
  • Your WHOOP 4.0 battery pack
  • Your WHOOP USB-C cable to connect the battery pack to the computer

 

Mac installation instructions

  1. Download the WHOOP 4.0 Battery Pack Firmware Updater tool: Click here

    Note: You may be prompted to allow the file to finish downloading. Please 'keep' the file to successfully download.

  2. After it's finished downloading, double-click the Install WHOOP Battery Pack Updater file to open it and select ‘Open’ if prompted. Follow the on-screen instructions to install the app:

    mac_installation.png

  3. After following the installation instructions, navigate to the WHOOP Battery Pack Updater app (located in the Applications folder by default) and double-click it to open:

    app_folder.png

  4. Connect your WHOOP 4.0 battery pack to your computer using the USB cable. For best performance, we recommend connecting the battery pack directly to your computer if possible, rather than through a USB hub. 

  5. Once the battery pack is connected, you should see the Start Update button become clickable. Click the button and the update should complete in 2-5 minutes.

    BP_updater_app.png

  6. Once the update is complete, you can close the application. 

Your battery pack is now up to date. To update multiple battery packs, simply close the application and follow the steps above again. 

 

Windows installation instructions

  1. Download the WHOOP 4.0 Battery Pack Firmware Updater tool: Click here. 

    Note: You may be prompted to allow the file to finish downloading. Please 'download anyway' to successfully save the file.

    windows_scan.png

    windows_open.png

  2. Open the WHOOP Battery Pack Updater.exe and follow the instructions on your screen to install the app.

  3. Connect your WHOOP 4.0 battery pack to your computer using the USB cable. For best performance, we recommend connecting the battery pack directly to your computer if possible, rather than through a USB hub. 

    windows_BPupdater.png

  4. Once the battery pack is connected, you should see the Start Update button become clickable. Click the button and the update should complete in 2-5 minutes.

  5. Once the update is complete, you can close the application. 

Your battery pack is now up to date. To update multiple battery packs, simply close the application and follow the steps above again. 

 

Common questions

What should I do if the firmware update fails?

If a firmware update fails, please close and re-open the WHOOP 4.0 Battery Pack Firmware Updater application, unplug and replug your battery pack from the USB-C cable, and follow the steps above again.

If the update fails after following the steps a second time, please report this to the Membership Services representative you are currently working with.

What are the minimum requirements for using the WHOOP 4.0 Battery Pack Firmware Updater?

Mac: macOS version 10.15 or higher

Windows: Windows version 10 or higher

Will updating the firmware harm my battery pack?

No, updating your battery pack's firmware should ensure it is functioning optimally.

How do I know if my battery pack is already on the latest firmware version?

If the Current Version matches the New Version, then your battery pack is on the latest firmware version and doesn't need to be updated at this time.

How often do I need to update my battery pack firmware?

Once the firmware update is complete the battery pack is good to go!

Can I use the WHOOP 4.0 Battery Pack Firmware Updater to update my 3.0 battery pack?

No, the WHOOP 4.0 Battery Pack Firmware Updater is designed specifically for updating the WHOOP 4.0 battery pack.  

Does the WHOOP 4.0 Battery Pack Firmware Updater update both my battery pack and sensor?

No, the WHOOP 4.0 Battery Pack Firmware Updater will only update the firmware of the 4.0 battery pack to the latest version. Find more information on updating the firmware of the WHOOP sensor here.

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