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WHOOP 3.0: Charging Troubleshooting Steps

Follow the steps below if your WHOOP 3.0 isn't charging:

  1. Charge the battery pack fully until the red LED on the battery pack turns green. This will take 60-90 minutes. 
     
  2. Unplug the battery pack and slide it onto your 3.0, ensuring the WHOOP logo on the battery pack aligns with the WHOOP logo on the 3.0. Ensure that you hear the battery pack click into place. 
     
  3. Wait 5 minutes.
     
  4. Double-tap the battery pack and look for the white LEDs to illuminate on top of the battery pack.
    • If it doesn’t work the first time, wait 5 seconds between attempts and try 2-3 more times with slightly more force.
    • Once they illuminate, then your 3.0 is successfully charging. Leave the battery pack attached for 60-90 minutes to fully charge the sensor.
       
  5. If the white LEDs on the battery pack still don’t illuminate, remove the battery pack from the 3.0, unclasp and remove the 3.0 from your wrist, and then close the clasp once it's off-wrist by snapping it back down. Ensure the battery pack is placed back on the 3.0 and plug the battery pack and 3.0 combination into the charger.
     
  6. Wait 5 minutes. 
     
  7. With the 3.0 still attached to the charger, gently squeeze the sides of the battery pack,  and place your thumb on the bottom of the 3.0's sensor (the area inside the red oval on the underside of the 3.0) for 15 seconds.
     
  8. Remove your thumb from the 3.0. Do the green LEDs appear on the bottom of the sensor?

If the green LEDs do not appear or you are currently experiencing an issue, contact Membership Services by submitting a request.

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